General Terms and conditions

Before entering a promotion, contest read these rules and the site's terms, conditions and privacy information. by entering the promotion, contest you agree to comply with the rules and the site's terms, conditions and privacy information.

• Contest and promotions are open for participation of all entrants who are 18 years of age or older at the time of entry in the contest.
• Directors, officers, employees, contractors, and agents of PVR Limited ( hereinafter referred as" Company") and/or its associate, subsidiary or joint ventures, agencies, dealers, retailers, sponsors and any company associated with the promotion/ contest, employees and members of their immediate families (spouses, parents, siblings, and children) are not eligible to participate in this contest.
• This contest is valid for resident citizens of India Only.
• Each Promotion will contain a specific time period/ promotion period within which entries will be accepted. The Promotion Period for each Promotion shall be posted on the Company's website with that particular Promotion. Only entries received during the Promotion Period will be accepted and entertained.
• An individual may enter a Promotion/contest once only. The use of any automated launching or entry software or any other means that permits an entrant to automatically enter repeatedly or in excess of the entry limitations is prohibited. Company is not responsible for lost, late, illegible, stolen, incomplete, invalid, unintelligible, misdirected, technically corrupted or garbled entries, which will be disqualified, or for problems of any kind whether mechanical, human or electronic. Proof of submission will not be deemed to be proof of receipt by Company. All entries must be in English.
• The selection of contest prizes shall be the exclusive prerogative of Company and Company reserves the absolute right to add or modify the terms and conditions of the present Contest, selection of prizes without giving any notice to the participants and also reserves the absolute right to cancel any part or all of the prizes. Further if the specified prize is unavailable due to unforeseen circumstances Company may substitute another prize of similar or equal value.
• Company shall conduct the lucky draw (s) as per its sole discretion to announce the winner of the contest. No correspondence, queries on the method/ manner of conducting the luck draw(s) shall be entertained by Company from any party/ individual in any circumstances whatsoever. The winner name(s) shall be intimated individually either through phone call or SMS on the mobile number given by the participant or any other mode as decided by the Company with that particular Promotion/ contest. If in the course of the contest, prior to confirming the winner's identification and address, the phone line drops out or becomes disconnected for any reason, Company shall not be responsible for awarding such prize to that caller and will go to next available caller. The winner shall be responsible to provide the certified ID proof , residence proof, PAN details as and when demanded by the Company.
• All prizes must be collected with in 60 days of wining or as mentioned with that particular Promotion. Company shall not notify the winner about the time remaining it shall be the sole responsibility of the winner(s) to claim their prize(s). All unclaimed prizes after the 60 days from wining date will be forfeited/ disposed of by Company. Further in the event winner choose not to accept / claim the prize then it may be awarded to the next winner/ runner-up at the sole discretion of the Company.
• Prizes shall be delivered at the address given by the participants, in the event of time based contests, which include events/ screening of movies( cinematographic films)it shall be the sole responsibility of the winner(s) to collect the prize(s) ( passes etc.) from the related screening movie theatre within the specified time with that particular Promotion. Further if winner is unable to provide the Company with sufficient proofs etc. as demanded for identification purpose then Company reserves the forfeit participant (s) / winner claim and further it may be awarded to the next winner/ runner-up at the sole discretion of the Company on the fulfillment of terms as conditions.
• Winner shall be solely responsible for any additional cost inclusive of transportation, insurance incidental expenses ( if any) to be required to claim/ avail the winning prize. The winner have to bear all the all the applicable tax component as per the Income tax prevailing rules from time to time. All gift/ prices shall be subject to TDS as per income tax act 1961.
• Prizes/ gifts are subject to availability ,non- negotiable, non transferable, and not redeemable for cash. The person who originally entered in the contest/ promotion can be awarded the prize. Further no other family members, friends, associate or any other person will be able to participate on other person's behalf in any circumstances whatsoever.
• By participating in the contest / promotion all winner grants Company to use their names photograph, likeness, voice, prize information, and biographical information for publicity, marketing and promotional purposes for this and other future contests/ promotions and waive any claim of royalty , right or remuneration for such use. Shall always.
• Information details of various third parties and product on its( Company's) theatre premises or website is for informational purpose only and constitute neither endorsement nor a recommendation. Licenses and warranties , if any regarding the third Party( ies) product/ services shall always bind and take effect between the participant and the third Party . Winner expressly agreed that any claim with respect to third Party (ies) Product/ services as wining prize/ gift including but not limited to defect in manufacturing /quality/ services / item/ warranty shall be raised directly to the third Party(ies) or it supplier directly and Company shall not be responsible in any circumstances whatsoever. Winner also agrees to use the Product/ services at its own risk and responsibility.
• Company shall not be responsible/ liable in the event of any loss, damage ( including but not limited to direct, indirect or consequential damage) arising from personal injury or death, or loss, or damage to property which is suffered or sustained in connection with the contest/ promotion or the prize(s) gifts.
• These terms and conditions are governed in accordance with the laws of India. Any Dispute shall be subject to jurisdiction of exclusive courts in Delhi.
• Participants in this contest implies acceptance of all the terms and conditions hereof
• In addition to above stated general terms and conditions , other conditions specific to the contest may be imposed by the Company, sponsors. Participants are requested to refer to such terms and conditions which may be displayed separately on the relevant contest page.
• Any failure by an entrant, including any prize winner, to comply with any of the Rules or the Site's Terms, Conditions and Privacy Information may result in disqualification from the Promotion. All entries, whether they are eligible entries or ineligible entries, are the exclusive property of Company. Company is not responsible for any typographical errors in the Rules or in any other communication surrounding a Promotion or for any technical malfunction or error relating to the Promotion. Company reserves the right to amend or interpret the Rules at any time, upon published notice to participants on its website. Promotion participants agree to release, indemnify, and hold harmless Company and its directors, officers, employees and agents from any and all liability regarding the Promotion, including any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) regarding the use or misuse of any Prize, any event beyond Company's control resulting in the disruption, cancellation, or postponement of the receipt of the Prize, or any typographical errors or technical malfunctions associated with the Promotion. Company reserves the right to disqualify any entry that it, in its sole discretion, determines :
  • to be in violation of the Rules,
  • submitted by fraud or by tampering with the entry process, or
  • contains inaccurate or fraudulent information. any attempt by any individual to deliberately damage the site or undermine the legitimate operation of the promotion is a violation of criminal and civil laws. in the event such an attempt occurs, company reserves the right to seek damages from such individual to the fullest extent permitted by law.
• Comments and materials sent to Company including feedback and other communications of any kind as well as submissions of work as an entry in any contest / promotion held on this website or theatre premises, shall be deemed to be non confidential. Further Company shall be free to reproduce, distribute, publicly display such feedback, contest entries without limitations or obligations of any kinds as also to use any ideas, concept, know how or techniques contained in such feedback or contest or entry for any purpose.
• Company also reserves the right to summarize analyze data that we collect and also reserves the right to publish, distribute , share summaries of the data collected with sponsors or other business partners without limitation or obligations of any kind.
• Please check contest and promotional offers eligibility for INOX properties
• These rules may be amended time to time at the sole discretion of Company. Company reserves the right to discontinue the promotion /contest at any stage.

PVR Privilege Program Terms & Conditions

These terms and conditions govern the overall PVR Privilege loyalty program designated for chosen locations only. The PVR Privilege program is a Free membership program - PVR Privilege Club, brought to you by PVR INOX LIMITED. (collectively "we," "us," "our," "ours", “PVR Cinemas”). Your participation or use of any membership or related benefits in the Program ("Membership") at any time subjects you ("you," "your," "yours," "Member") to the provisions of these terms and conditions, as amended from time to time.

Note: Membership and benefits mentioned herein are valid in select locations only:

All PVR branded Cinemas in India except PVR Opulent Mall (Ghaziabad)

• MEMBERSHIP AND GENERAL TERMS/CONDITIONS
  • The Program as described herein represents a promotional program for PVR; membership and certain applicable benefits are available only at select locations as set forth above. Members of the Program agree to these terms and conditions (“Agreement”), as published and subject to periodic updates at pvrcinemas.com/loyalty.
  • This Agreement replaces all previously published information, and PVR may change this Agreement, in whole or in part, at any time without prior notice.
  • By enrolling in the Program, the Member agrees to receive advertising, marketing materials and other Program communications. Members will be asked to provide a Mobile number, email address, name, and date of birth to receive benefits and reward notifications. We expect Members to submit and maintain accurate and current user information in connection with their Membership.
  • Membership is valid at participating PVR Cinemas locations. Membership is open to residents of India who are 18 years of age or older.
  • Membership accounts, benefits, special offers, and rewards (i) are non-transferable, except to a new membership account for the same member in the case of a lost or changed mobile number, (ii) have no cash value and are not gift cards or gift certificates, (iii) cannot be offered for resale, and (iv) are not redeemable for cash under any circumstances. Accumulated rewards and special offers do not constitute property of the Member, nor are accumulated rewards transferable by the Member.
  • Member Rewards or Vouchers etc. may not be used toward the purchase of PVR Cinemas gift cards.
  • Entities or persons using the Program for wrongful doing and to make a profit are not eligible to become or remain Members or to accumulate rewards. Membership is intended for individual use only, and is not available to organizations, other legal entities or groups such as, but not limited to businesses, non-profits, etc. Abuse of the Program, including failure to follow this Agreement, or any kind of fraudulent use of membership to tag transactions not initiated by the member, may result in cancellation of the Member’s Account, future disqualification from participation and forfeiture of all rewards accrued, in addition to other remedies available to us under applicable law. In connection with the enforcement of any provision of this Agreement governing the Program, PVR reserves the right to take appropriate legal action as it deems necessary and will be entitled to recover legal fees and court costs as allowed by law.
  • Voucher Roll Back, if any booking is cancelled by a Member, shall be by the Online Booking T&Cs.
  • Members may choose to cancel their Membership at any time by sending a mail to feedback@pvrcinemas.com.
  • Additionally, we may terminate or alter any or all of the benefits available under the Program at any time with prior notice under applicable law.
  • Privacy Policy: The information provided by the Member is subject to and will be handled according to the PVR Privacy Policy, available at pvrcinemas.com/privacypolicy
  • The Points Earn feature will be discontinued starting from June 1, 2023. From that day forward, members will no longer earn Privilege points against eligible spends at our cinemas. Instead, they now receive other personalized benefits as mentioned from time to time.
  • Exception: Members of the PVR Privilege Plus Program who are also holders of the KOTAK-PVR Debit Card will not experience any changes. They would continue to earn points as earlier. For more information, please refer to the terms and conditions of the PVR Privilege Plus Program.
• BENEFITS

  Membership to PVR Privilege offers Members a range of rewards, discounts, special offers, and other Membership benefits. These rewards may be given as special “Rewards Vouchers” issued to members; they would be visible to said Members on the "Privilege Profile" section in their account on the PVR website / mobile app.

  • PVR Privilege members can use such PVR Privilege vouchers on the purchase of Movie tickets and/ or F&B items (or both types of items if purchased together in one transaction); however, one PVR Privilege voucher can only be utilized against the purchase of one product in a transaction. However, In the event, the product value in a transaction is lesser than the PVR Privilege voucher value, any unutilized balance amount value (after adjusting the amount payable for the purchase of the product) in the PVR Privilege voucher shall be deemed forfeited by the member in its entirety, and no refund/cashback/credit would be allowed for any unutilized balance amount value of the PVR Privilege voucher.
  • A member can use as many PVR Privilege vouchers as there are items in their cart. E.g. if a member wishes to purchase one ticket or one food item in a transaction, they can only use one out of their available vouchers; if they wish to purchase two items, they can apply a maximum of two vouchers and so on.
  • PVR Privilege vouchers are not applicable on packaged F&B Takeaway items including but not limited to the following items- M-pop, V-Frozen & Instant Popcorn.
  • The reward vouchers will be reflected in the Member’s account. Reward vouchers have no cash value. All earned reward vouchers are valid for 3 months from the date of issuance at which time they will expire. A Member may redeem his/her earned and unexpired Rewards at participating PVR Cinemas locations in India by (1) presenting his/her Membership number in connection with a purchase and (2) notifying the PVR Cinemas employee at the time and point of sale that they want to redeem the reward.
  • Birthday Promotion - If a Member has provided their date of birth, a "birthday gift" will be added to their account during their birthday month. This offer is only valid for the month of their birthday.
  • Other Benefits. From time to time, PVR Cinemas, at its discretion, may offer additional benefits and events to its Members. For example, special rewards for the purchase of tickets to a specific movie rewards applicable only if members transact at specific cinemas, promotions for specific festivals or special days (e.g. Independence Day reward) etc. Such promotional rewards as above may have short validity ranging from 1 day to 120 days and would be offered to SPECIFIC members only.
  • At any given time PVR Cinemas may host a special PVR Privilege Member’s only movie screening on a Paid basis at select theatres in certain locations. To take part when a screening becomes available, Program Members must have their accounts in an Active state and should have provided us with a valid email ID. Members will be notified of these screenings via email if selected to participate.
• Partial usage of voucher:
  • PVR Privilege vouchers are for one-time use only, and no refunds on unused portions of the voucher will be allowed.
  • In case a voucher is applied for an amount less than the face value, the voucher will be considered used in its entirety, and no refund/cashback/credit would be allowed for the unused portion of the voucher.
  • To receive membership benefits, members would need to always provide their mobile number at the time of the transaction. This can be done using: Entering a mobile number into the appropriate section on the transaction page for purchases at www.pvrcinemas.com or the Mobile app, OR Presented at the concession stand. It is the Member’s responsibility to present the mobile number at the time of the transaction.
  • To avail of program benefits, the Membership account must be active at the time of purchase.
  • Members will NOT be credited retroactively for purchases made without an active account presented at the time of purchase.
  • PVR Cinemas is not responsible for the use or redemption of rewards from an account that has been lost, stolen, or otherwise used without the Member’s permission.
  • All rewards are the property of PVR Cinemas.
  • MANUAL ADJUSTMENTS
    If upon the entry of the mobile number, the computer is inaccessible or in case of any event outside our control, original ticket and F&B receipts should be retained by Members for credit by contacting PVR Customer Service at feedback@pvrcinemas.com. Receipts or tickets are required for manual adjustments. No more than two manual adjustments will be allowed per account in a single calendar month. Manual adjustments will not be made for purchases beyond 30 calendar days from the original purchase date. PVR Cinemas reserves the right to refuse manual adjustments in the event of suspected abuse of the program or fraud.
  • DISCLAIMERS: LIMITATION OF LIABILITY
    THE MEMBERSHIP BENEFITS ARE PROVIDED ONLY ON AN "AS IS" AND "AS AVAILABLE by NO LIABILITY OF PVR CINEMAS AND ALL OF ITS AFFILIATES, DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY "MEMBERSHIP PROVIDERS"), AND NO CLAIMS FOR CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES DUE TO THE USE OF (OR INABILITY TO USE) THE PROGRAM WILL BE ENTERTAINED.
  • JURISDICTION
    This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by the Jurisdiction of New Delhi.
  • ACKNOWLEDGMENT
    This Agreement, including all documents referenced herein, represents the entire understanding between us and any user of the Program concerning the Program and supersedes any other agreements, statements or representations. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. At any use of any portion of the PVR Privilege Program is deemed to have accepted the terms and conditions of this Agreement.
  • CHANGES TO THIS AGREEMENT
    We may change the terms of this Agreement at any time without notice or liability by posting a revised Agreement on the Member Program website located at pvrcinemas.com/loyalty .Any change shall take effect immediately upon posting unless otherwise provided. You may view the current version of this Agreement at any time online at pvrcinemas.com/loyalty.You may also obtain a copy by contacting us at feedback@pvrcinemas.com

PVR Privilege Plus Program Terms & Conditions

These terms and conditions govern the overall PVR Privilege Plus loyalty program designated for chosen locations only. Your participation or use of any membership or related benefits in the Program ("Membership ") at any time subjects you ("you, " "your, " "yours, " "Member ") to the provisions of these terms and conditions, as amended from time to time.

Membership and benefits valid in select locations only:

All PVR Cinemas except PVR Director's Cut (New Delhi), and PVR Opulent Mall (Ghaziabad)

Key Features of this card:

• PVR voucher worth Rs 500 as welcome gift which can be redeemed on PVR Food & Beverage. Customer will be enrolled to Privilege Plus membership on issuance of PVR Card subject to payment of card fees.
• 10 Reward points/ 100 Rs spent on PVR transactions.
• 0.5 reward points per Rs 100 spent on Non PVR transactions.
• Redeem these reward points at PVR on movie tickets and Food & Beverage.
• Savings with Everyday Special Offers on leading brands.
• Daily ATM Withdrawal Limit : Rs. 1 lakh
• Daily purchasing Limit : Rs. 3 lakh
• Complimentary Insurance protection more than Rs 50 Lacs.
• With Kotak Platinum VISA Debit card, you are eligible to apply for Priority Pass, world’s largest airport lounge access program to get access to more than 900 most luxurious VIP airport lounges in over 120 countries and 400 cities worldwide.
• 24hrs VISA Global customer assistance services (GCAS) for:
  • Lost / stolen card reporting
  • Emergency card Replacement

Kotak PVR Debit Cards General Terms and Conditions:

• To earn PVR rewards, transactions must be carried out through PVR BOX OFFICE/APP/WEBSITE only.
• Customer needs to pay the Debit Card fees annually in order to get joining benefits and reward points.
• Profile creation happens in PVR, basis unique mobile and unique email id. So, a customer can't have same email for 2 mobile number or vice versa.
• Customer will earn PVR Reward points only on usage of PVR Debit Card and not any other Kotak Debit Card.
• Vouchers received can only be used via PVR BOX OFFICE, PVR APP OR WEB.
• Customer will not receive PVR Reward points for some transactions like - payment of tax, fines, government services, service stations etc. For detailed list, please check FAQ section.
• In case of mobile number change, customer needs to get it changed at Kotak Bank and not at PVR Cinemas. Bank will update the number to PVR accordingly.
• PVR reward points will be valid for 1 year from date of issuance and vouchers will be valid for 90 days from date of issuance.
• All reward points will be credited within 10 working days of transaction.
• No reward points will be given on ATM cash withdrawals.
• All the reward points earned can be redeemed only at PVR cinemas for movie tickets, food & beverages. Points can't be exchanged for cash.
• Upgraded PVR Privilege customer to PVR Privilege Plus program will not receive popcorn voucher from PVR.
• Enrolment voucher will be valid for 90 days from date of issuance.
• Debit Card transaction done on the card and other PVR Programme related communication are sent to the registered e-mail and/or mobile no. of Sole/Primary account holder maintained with the Bank and it will be the responsibility of the customer/account holder to have a valid e-mail id & mobile number updated with the bank at all times, failing which, customer may not receive the transaction details on mail / SMS and Bank shall not be responsible for such failure on part of customer. Customers with mobile numbers / e-mail id registered for DNC / NDNC will not receive SMS confirmation from us unless a specific consent has been provided to the Bank.
• In the event of non-receipt of reward points within the subsequent month from the last day of qualifying month, customers to contact their relationship manager/branch/customer service helpline within 50 days from the date of qualifying for the rewards. Any claims of non-receipt of the rewards beyond the stipulated period shall not be entertained.
• The Bank shall not be liable for any loss or damage arising or resulting from delay in transmission delivery or non-delivery of electronic messages or any mistake, omission, or error in transmission or delivery thereof or in deciphering the message owing to any reason beyond the control of the Bank. PVR cinemas will on a best-effort basis send the transaction confirmation in the specified duration as above and shall not be responsible for any delay or non-receipt of the same due to any technical reason.
• The Bank also reserves the right with / without notice to terminate or alter this offer and terms and conditions or modify existing process of redemption / introduce any additional process at any time without assigning any reason whatsoever. The decision of the Bank with respect to this Offer shall be final and binding. All disputes arising out of or in connection with this Offer shall be subject to the jurisdiction of courts at Mumbai.
• The Bank also reserves the right with / without notice to extend or terminate the above offers or alter the terms and conditions or modify existing offer or introduce any additional process at any time without assigning any reason whatsoever. The decision of the Bank with respect to this Offer shall be final and binding.

PVR PASSPORT SUBSCRIPTION VOUCHER PROGRAM : Terms and Conditions

• PVR INOX Passport Subscription Voucher Program ("PVR INOX Subscription Voucher") is a Pre-Paid Subscription Plan offered by PVR INOX Limited to its Patrons.

• Any individual aged 18 years and above can buy the PVR Subscription Plan.

PVR INOX Subscription voucher can be availed by the Patrons upon the payment of INR 699/- (Rupees Six Hundred and Ninety Nine only). The above-mentioned Subscription voucher charges are subject to revision solely at the discretion of PVR INOX.

• Terms and Conditions on PVR INOX Subscription Voucher Program:

  1. PVR INOX Subscription Voucher benefits can be availed by the Patrons at operational PVR and INOX Multiplexes pan India except for the Multiplex as specifically mentioned in the FAQs stated below.
  2. PVR INOX Subscription Voucher entitles the PVR INOX Subscription Voucher-holder (Ten (10) visits in a month) OR (Thirty (30) visits in a quarter) at the PVR and INOX Multiplexes (except the Multiplexes stated in the FAQs).
  3. Patrons can only visit the PVR or INOX Multiplex Theatres during the weekdays i.e. between Mondays to Thursdays. For clarity, Patrons shall NOT BE ABLE TO AVAIL THE BENEFITS ON PVR INOX SUBSCRIPTION VOUCHER DURING THE WEEKENDS – i.e. on Friday, Saturday and Sunday.
  4. Patrons can avail the benefits of PVR INOX Subscription Voucher at the Multiplexes with the brand name ‘PVR’ as well as 'INOX' as per the terms and conditions mentioned herein.
  5. For the above-stated 10 (Ten) or 30 (Thirty) visits per month or quarter, Patron is not liable to purchase the tickets for the movie show, unless specifically intimated/informed by PVR INOX
  6. The reservation of seats at PVR Multiplex Theatre(s) shall be subject to availability.
  7. Patrons shall be able to avail the PVR INOX Subscription Voucher only through below mentioned websites/mobile applications (Android/OS) i.e. PVR/INOX Mobile Application (Android/iOS) or PVR’s official website i.e. www.pvrcinemas.com or INOX’s official website i.e. www.inoxmovies.com.
  8. PVR INOX Subscription Plan shall only be applicable wherever the movie ticket price is INR 350/- and below. In the event the Patron wishes to book a movie ticket for INR 350/- and above, the Patron would be liable for the payment of the differential amount i.e. e.g. if the movie ticket price is INR 700/- per ticket then the Patron would be liable to pay the differential amount of INR 350/- plus applicable convenience charges.
  9. For the avoidance of any doubt, any and all the applicable taxes and convenience fee over and above the relevant Movie Ticket price shall be payable by the Patron at the time of booking the Movie Ticket.
  10. Patron agrees to issue standing instructions to their credit/debit card, wallet, UPI, or any other payment instrument used, in order to allow an auto-debit of the amount and frequency for the PVR INOX Subscription Voucher availed by the Patron.
  • Such standing instruction or mandate shall be valid for initial three (3) months from the date of subscription i.e. at the end of every month from the date of the subscription by the Patron, the Patrons’ account shall be auto-charged with the PVR INOX Passport Subscription Fee against the renewal of the PVR INOX Passport Subscription Plan without any specific written approval from the Patron. However, after three (3) months, in order to avail the benefits of the PVR INOX Passport Subscription Plan, the Patrons will have to subscribe to a fresh PVR INOX Passport Subscription Plan as per the then prevailing terms and conditions.
  • Such standing instruction or mandate may be reversed by the Patron at any time by logging into their account on the PVR website/ mobile application and choosing the "Unsubscribe" option which at present can only be done through PVR’s Mobile Application and PVR’s website i.e. www.pvrcinemas.com.
  • In the event of the Patron choosing the “Unsubscribe” option, the standing instruction previously issued would get disabled. However, the already purchased PVR INOX Subscription Voucher will remain valid until its original expiry date and the Patron shall not be entitled to receive any refund against any PVR INOX Subscription Voucher amount already charged to the Patron for the relevant month.
  11. In case the Patron chooses to use the PVR INOX Subscription Voucher to purchase a ticket, then on that particular ticket, the Patron shall not be able to apply/club any other voucher/offer. However, in the event of additional tickets or food items purchased in the same transaction, the Patron would be able to apply ONE PROMOTIONAL VOUCHER PER ITEM against such additional tickets/ food items purchased.
      • For Patrons who wish to use any Loyalty vouchers (PVR Privilege or INOX Rewards) to purchase additional tickets or F&B, would be able to use one voucher against the purchase of only one product. Other rules of the Loyalty program will apply as normal on the purchase of such additional items along with the ticket paid for via the PVR INOX Subscription voucher
  12. PVR INOX reserves the rights to deny access to any Patron who fails to produce a valid PVR INOX Subscription voucher issued to the Patron and a valid Government ID (shall be the same used by the Patron for purchase of the PVR INOX Passport Subscription Programme).
  13. PVR INOX reserves the right to cancel the PVR INOX Passport Subscription Voucher of any Patron in the event the auto-debit of the Patron fails at any time during the subscription Term. PVR shall also have the right to restrict the Patron’s access to PVR and/or INOX Multiplex subsequent to such cancellation in the absence of a valid PVR INOX Subscription Voucher. Thereafter, if the Patron wishes to re-commence the PVR INOX Subscription Plan, Patron shall have to contact the PVR INOX helpdesk team or visit PVR and/or INOX Official Website.
  14. The reservation of seats at PVR and/or INOX Multiplex Theatre(s) shall be subject to blackout dates. For further clarity, PVR INOX Passport Subscription Voucher benefits cannot be availed by the Subscriber/Patron on Festivals/ Special Days/ Gazetted Holidays, etc. such as Independence Day, Diwali, Republic Day, Mahatma Gandhi Jayanti, etc.
  15. Each PVR INOX Passport Subscription Voucher shall allow the PVR INOX Passport Subscription Voucher holder to only 1 (one) visit a day in any of the PVR’s or INOX’s Multiplex Theatre (as per these Terms and conditions). Therefore, if a Patron has already availed a visit on a particular day, the Patron shall not be able to avail of a subsequent visit on the same day either in the same PVR Multiplex Theatre or any other PVR Multiplex Theatre.
  16. The Patron cannot use the PVR INOX Subscription Voucher to book the ticket for a movie more than once i.e. for e.g. if the Patron has already used the PVR INOX Subscription Voucher to book the ticket of a particular movie, the Patron shall not be entitled to use the PVR INOX Subscription Voucher to book the ticket of the same movie again.
  17. PVR INOX Subscription Voucher benefit is not applicable on any new movie released on a weekday i.e. Monday to Thursday. However, if a Patron is desirous of purchasing a Movie Ticket of a new movie released on the weekdays, Patron shall be liable to pay the surcharge on such purchase of Movie Ticket and such surcharge will be communicated to PVR INOX Subscription Voucher holders from time to time.
  18. In the event Patron is unable to consume any or all number of visits during the validity period of the PVR INOX Subscription Voucher (in this case 30/ 90 days from the date of issuance), the unutilized visits shall stand lapsed and shall not in any event whatsoever be carried forward for a subsequent period. The Patron is therefore advised to utilize the PVR INOX Subscription Voucher within the validity period of the PVR INOX Passport Subscription Plan.
  19. PVR INOX Subscription Voucher is a non-transferable, non-licensable, non-sellable, revocable, Subscription Service which is specific to the Patron availing the same.
  20. Upon booking of any Movie Ticket by a Patron, the visit shall be deducted from the total available visits of the Patron. Please note that in no event shall the visit be rolled back to its original count once the booking of a Movie Ticket is completed except if the movie show/ Movie Ticket is cancelled by PVR INOX itself. Further, Patron cannot cancel any Movie Ticket once the same has been booked by using PVR INOX Passport Subscription Voucher.
  21. Patron shall not in any manner whatsoever sell or transfer its Subscription to any other person for any financial gains or otherwise.
  22. PVR INOX reserves the right to cancel the Subscription anytime without assigning any reason to the Patron, however, with a prior intimation to the Patron, in such an event, PVR INOX Subscription Voucher would remain valid for a Patron for the month in which PVR INOX intimates the Patron about such cancellation.
  23. PVR INOX Subscription Voucher cannot be redeemed at IMAX, ICE, 4DX, Playhouse, GOLD, LUXE, P[XL], Drive-In, Director's Cut, BigPix, Kiddles, MX4D, ScreenX, Insignia or for booking the Recliner Seat at any PVR or INOX Multiplex Theatres in any city.
  24. Throughout the validity of the PVR INOX Subscription Voucher, PVR INOX Subscription Voucher cannot be used by the Patron for booking the Movie Ticket to view the Movie more than once in the same format.
  25. Entities or persons using the Program for wrongful doing and to make a profit are not eligible to become or remain Subscribers or reap the benefits of the PVR INOX Subscription Voucher.
  26. PVR INOX Subscription Voucher is intended for individual use only and is not available to organizations, other legal entities or groups such as, but not limited to businesses, non-profits, etc. Abuse of the Program, including failure to follow the terms and conditions, or any kind of fraudulent use of PVR INOX PASSPORT Subscription Voucher to tag transactions not initiated by the Patron/Subscriber, may result in cancellation of the Patron’s/Subscriber’s Account, future disqualification from participation and forfeiture of all rewards accrued, in addition to other remedies available to us under applicable law. In connection with the enforcement of any provision of the terms and conditions governing the Program, PVR reserves the right to take appropriate legal action as it deems necessary and will be entitled to recover legal fees and court costs as allowed by law.
  27. Privacy Policy: The information provided by the Patron is subject to and will be handled according to the PVR Privacy Policy, available at www.pvrcinemas.com/privacy-policy.
  28. PVR INOX reserves the right to cancel the PVR INOX Passport Subscription Voucher Plan without any prior intimation to the Patrons upon receipt of specific instructions from the Government authority and/or in order to comply with any prevailing applicable law, rules and/or regulations. Patrons hereby agree and acknowledge that PVR INOX shall not be held liable by the Patron for their inability to avail the Subscription services in such an event.
  29. Force Majeure Event: In the event, PVR INOX is unable to fulfil its obligations pursuant to terms and conditions mentioned under this PVR INOX Subscription Voucher pursuant to the occurrence of any Force Majeure Event, PVR INOX shall not in any manner whatsoever be held accountable for any loss, damage, cost and/or any claims whatsoever to/from the Patrons. For the purpose of the PVR INOX Subscription Voucher, Force Majeure shall mean an event not attributable to the Parties due to which PVR INOX is constrained not to operate its Commercial Operations by the Government or otherwise and whereby the PVR INOX is unable to discharge its obligations, and shall include any of the following events or circumstances: (a) storm, earthquake, hurricane, tornado, flood, tsunami, fire, tempest, lightening, natural calamity or other act of God; (b) war, act of terrorism, insurrection, rebellion, riots or other civil unrest, invasion, armed conflict, hostile act of a foreign enemy, terrorist action; (c) epidemics, quarantine restrictions or other public health restrictions etc."
  30. DISCLAIMERS:
      LIMITATION OF LIABILITY THE PVR INOX PASSPORT SUBSCRIPTION BENEFITS ARE PROVIDED ONLY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THERE IS NO LIABILITY OF PVR CINEMAS AND ALL OF ITS AFFILIATES, DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY "MEMBERSHIP PROVIDERS"), AND NO CLAIMS FOR CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES DUE TO USE OF (OR INABILITY TO USE) THE PROGRAM WILL BE ENTERTAINED.
  31. JURISDICTION:
      This PVR INOX Passport Subscription Plan is an agreement between PVR and its Patrons, and the respective rights and obligations of the parties hereunder, shall be governed by the laws of India and for any disputes arising therefrom shall have the exclusive jurisdiction of courts in Gurgaon.
  32. ACKNOWLEDGMENT
      The terms and conditions, including all documents referenced herein, represent the entire understanding between us and any user of the Program with respect to the Program and supersedes any other agreements, statements or representations. Headings used in the terms and conditions are for reference only and shall not affect the meaning of any terms. Any use of any portion of the PVR INOX Passport Subscription Plan is deemed to have accepted the terms and conditions stated herein.
  33. CHANGES TO THIS AGREEMENT:
      PVR INOX reserves a right to change the terms and conditions of the PVR INOX Passport Subscription Plan at any time without notice or liability by posting revised Terms and Conditions on the PVR INOX website at www.pvrcinemas.com and www.inoxmovies.com. Any change shall take effect immediately upon posting, unless otherwise provided. Patrons may view the current version of the Terms and Conditions at any time online at www.pvrcinemas.com/loyalty . Patrons may also obtain a copy at contacting us at feedback@pvrcinemas.com.
• The FAQs are part and parcel of the Terms & Conditions mentioned hereinabove.